Hampers Terms & Conditions

Terms of Service

Please Read Our Terms & Conditions

Please note that by making a hamper purchase from Funktion Leisure Ltd (www.­funktionevents.­co.­uk) you are agreeing to our terms and conditions.

From time to time we may update our terms and conditions; therefore, it is your responsibility to check this section prior to buying hampers or gifts from us. By making a purchase from www.­funktionevents.­co.­uk or by making a purchase from Funktion Leisure Ltd over the phone or by email you are agreeing to be bound by these Terms and Conditions.

 

Ordering

Funktion Leisure Ltd will accept orders;

- via email on info@funktionevents.co.uk upon return of a booking agreement

- once booking agreement is received we’ll check stock, confirm the order and send an invoice

Any amendments or alterations to accepted orders must be via email (info@funktionevents.co.uk) and may only be cancelled or varied with Funktion Leisure Ltd consent: the giving of such consent shall not in any way prejudice Funktion Leisure Ltd rights to recover from the Purchaser full compensation for any loss or expense arising from such cancellation or variation.

If the final order is increased from the initial agreed quantities, please note that extra lead-time may be required to re-stock items, pack items and despatch the order.  We cannot guarantee any extra stock once agreed.

We guarantee a minimum shelf life of 7 days from point of despatch for fresh produce (i.e., cheese and salmon) and a guaranteed 14-day shelf life for perishable goods (i.e., cheese and chocolate). If you are purchasing items in advance (i.e., a birthday or Christmas gift), please ensure to stipulate this when ordering and ensure the delivery date selected considers our 7 days guarantee.

To ensure all gifts meet the high standard we expect, hampers containing fresh food items will not be delivered on Mondays, as we cannot guarantee items will remain fresh whilst in transit over a weekend.

Please ensure the recipient of the fresh goods will be available to receive them on your chosen delivery date, as we cannot guarantee that these items will still be fit for consumption if delivery is not achieved on the first attempt. Once delivery has been successful it is the recipient's responsibility to ensure the product is stored appropriately to ensure freshness.

 

Allergy Information

Due to the varied content of items within our hampers, we are unable to give specific allergy information on each hamper.

 

Messages

Every address can be sent with a personalised gift message of up to 240 characters including spaces and punctuation. The gift message is printed on 170gsm A5 folding to A6 paper. For individual hamper orders it will be found inside the delivery documentation under the delivery label on the outer box and for bulk deliveries they are inside a “message enclosed” docket on the outside of the box. Both the personalised message and the delivery label are completely hidden for privacy.

To help the accuracy and efficiency of your order please ensure we have the correct information at the time of ordering:

- accurate address details including postcodes

- the telephone number of the recipient(s)

- any gift message(s)

- any special delivery instructions

- details of which hampers are to be sent to each address

- due to the number of hampers being delivered, you’ll need to complete a bulk order spreadsheet and return it to info@funktionevents.co.uk

 

Payments

Upon signing the agreement we’ll invoice you for the following:

- 60+ days before the date of delivery – 25% of the total cost

- 42-60 days before the date of delivery – 80% of the total cost

- Less than 42 days before the date of delivery – 100% of the total cost

The full balance is due 42 days prior to delivery. If it is not received by this time we will presume you no longer wish to continue the order and you will be subject to our cancellation policy.

If your event falls within 42 days, your final balance date is specified on your booking agreement. If it is not received by this time we will presume you no longer wish to continue the order and will be subject to our cancellation policy.

All orders must be paid for in full prior to despatch of the goods. The following payment methods are accepted;

- Credit/debit cards –(Visa, Mastercard and American Express) - all card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised

- BACs – please refer to your invoice for our bank details and the reference you must use.

- Credit terms are only acceptable for large corporate orders and by agreement only.

 

Cancellation by You

If you wish to cancel your order with us, then the below cancellation charges will apply

- More than 60 days from the date of the arrangements - 25% of the total cost is payable

- Between 42-60 days from the date of the arrangements - 80% of the total cost is payable

- Less than 42 days from the date of the arrangements - 100% of the total cost is payable

 

Cancellations by Us

Occasionally, we have to make changes to and correct errors in our website and/or documentation or other literature we produce both before and after bookings have been confirmed; and your supplier(s) may make a change to or cancel confirmed orders. Whilst we and your suppliers always endeavour to avoid changes and cancellations, we and they must reserve the right to do so.

If we have to cancel an entire order we’ll do best to offer an alternative option.  If we can’t offer this then a full refund of monies paid to us relating to the cancelled or amended arrangement(s) will be offered.

Please note the above options are not available where any change made is a minor one, for example substitutions of products (see the section below)

 

Substitutions & Product Availability

Funktion Leisure Ltd will make every effort to conform to product listings and in the event of non-availability goods will be substituted with other item(s) of similar quality and value. Errors and omissions excepted. Colours of linings can vary and photographic props i.e., glasses are not included unless otherwise stated.

All orders are subject to availability. If a hamper is sold out, then we will endeavour to contact the purchaser to agree on an alternative hamper.

 

Damaged Or Defective Hampers

If your recipient has received a damaged or defective hamper then we guarantee to replace or refund the hamper, as long as:

 - You email info@funktionevents.co.uk within 48 hours of delivery of the hamper

- We will request to see the hamper and organise the collection at our cost, but the recipient is responsible in making the hamper available for collection between Monday to Friday 9am to 5pm (except Bank Holidays)

- If requested, you will take a photograph of the damaged or defective hamper(s) and forward a copy to info@funktionevents.co.uk

All orders are subject to availability. If a hamper is sold out, then we will endeavour to contact the purchaser to agree on an alternative hamper.

 

Prices

All prices for Goods are specified on all Funktion Leisure Ltd media (brochures or websites) and are correct at time of publication or at agreed contract prices. VAT will be charged at the current rate on vatable items only, i.e., chocolates or wines etc.

 

Law

Any hampers containing alcohol can only be ordered by customer over 18 years of age. These Terms and Conditions do not affect your Statutory Rights.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.

 

Company Information

Our registered office is 10 St John Street, Chester, Cheshire, United Kingdom, CH1 1DA, our company registration is 6221319, our VAT Registration is GB 930 7684 10.